Question 1

HOW CAN I CONTACT YOU?

Accepted Answer

Email us at iamheartcentered@gmail.com   We always love to hear from you!

Question 2

WHY DO YOU ASK FOR MY INSTAGRAM NAME AT CHECKOUT?

Accepted Answer

Instagram has been a huge part of our Heart Centered journey and we love the connections we have made through this platform.    We invite you to leave your Instagram account name so that we can personalise your order.

Question 3

DO YOU SHIP WORLDWIDE?

Accepted Answer

We are currently only shipping to New Zealand, Australia and the USA.   Shipping Rates are: New Zealand: $5.50 flat rate Australia: $12.99 flat rate USA: $5.99 flat rate   All prices are in NZD

Question 4

WHAT PAYMENT METHODS DO WE ACCEPT?

Accepted Answer

Currently we are only accepting PayPal.   All prices are in USD.

Question 5

HOW LONG UNTIL MY ORDER ARRIVES?

Accepted Answer

You will receive your package within 7-15 business days after ordering. We are a small business (Just Mum and I) so the delay might be longer when the demand is higher. There may be an occasional delay due to Customs Clearance processes.

Question 6

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

Accepted Answer

Please be aware that I AM HEART CENTERED does not have any control or responsibility for any duties, customs, and taxes levied by the country your order is being shipped to.  We cannot advise you what the cost will be as these charges can vary. You will be liable for all import duties, customs, and taxes. These will be due at the point of, or after delivery.

Question 7

REPLACEMENT OR REFUND FOR DEFECTIVE ITEMS

Accepted Answer

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at iamheartcentered@gmail.com so that we can remedy the situation.

Question 8

ARE YOU ENVIRONMENTALLY FRIENDLY?

Accepted Answer

At Heart Centered we are passionate about the environment and we aim to take the best care we can of our beautiful Mother Earth.    All items are shipped in heavy-duty kraft 100% recycled paper mailers. The mailers are suitable for kerbside paper collection and recycling.   Our Greeting Cards and Prints come packaged in Eco Clear Bags, which are made from plant and recycled materials and are compostable.   Our Greeting Card envelopes are made in New Zealand from 100% recycled fibre, waste wood from harvesting and processing operations and/or virgin fibre from sustainably managed sources. They contain no carcinogenic, mutagenic, reprotoxic or ecotoxic dyes, pigments or coatings.

I AM HEART CENTERED

A MOTHER & DAUGHTER'S JOURNEY

© 2021 I AM HEART CENTERED